Return Policy

All returns must have a RMA. To obtain a RMA, please email info@deckbuilderoutlet.com or call 800-966-9261. Unopened Items purchased from Deck Builder Outlet may be returned, at the buyers shipping expense, any time within 30 days of the purchase date. There is a 15%-25% restock fee charged on most items returned. If returned items have been found to be opened, and cannot be resold, no credit will be given. Supply a copy of your original packing slip or something to identify who the item is being returned from. Your account will be credited for the total amount of the return, less the resstock fee within 30 days of the date received by Deck Builder Outlet or its distributors or manufacturer. Items listed as Overstock Sale, Clearance Sale items or Special Order items cannot be returned. Non-stock items shipped directly from a Manufacturer cannot not be returned or, upon return approval, may have a much higher restock fee. Custom windows are not returnable..