Technical Information

Products ordered on this website will be shipped from either Deck Builder Outlet's warehouse, the warehouse of one of its suppliers or directly from the manufacturer.  Shipping and handling charges are based on weight and size and are automatically calculated by the Secure Signature Shopsite system.  Orders weighing over 150 pounds or longer thatn 8' may be shipped common carrier instead of UPS or FedEx.  If you have any questions or concerns regarding your shipment, please call for clarification.

If the item is damaged upon delivery, note this with the driver and refuse shipment. The item will be returned to us and an identical order will be shipped at no additional charge. In the case of concealed damage contact Deck Builder Outlet.  A return ticket will be issued for the damaged merchandise and an identical order will be shipped at no additional charge. 

All returns must have a RMA. To obtain a RMA, please email or call 800-966-9261.  Unopened Items purchased from Deck Builder Outlet may be returned, at the buyers shipping expense, any time within 30 days of the purchase date.  There is a 15%-25% restock fee charged on most items returned.  If returned items have been found to be opened, and cannot be resold, no credit will be given.  Supply a copy of your original packing slip or something to identify who the item is being returned from.  Your account will be credited for the total amount of the return, less the resstock fee within 30 days of the date received by Deck Builder Outlet or its distributors or manufacturer.   Items listed as Overstock Sale, Clearance Sale items or Special Order items cannot be returned.  Non-stock items shipped directly from a Manufacturer cannot not be returned or, upon return approval, may have a much higher restock fee. Custom windows are not returnable.. 

If your merchandise is shipped directly from Deck Builder Outlet, your receipt will be included in the packaging.  If the merchandise is shipped from one of our suppliers or manufacturers,  a packing slip will be included showing your order contents.  Your credit card receipt will be held at Deck Builder Outlet for 30 days, then destroyed.  If you would like a copy of the receipt by mail, e-mail or fax, please request one by calling 800-966-9261 or e-mailing

Our strict policy is to NEVER sell any customer information (name, address, credit card, phone number, email address, etc) to any individual or organization.