Products ordered on this website will be shipped from
either Deck Builder Outlet's warehouse, the warehouse of one
of its suppliers or directly from the manufacturer.
Shipping and handling charges are based on weight and
size and are automatically calculated by the Secure
Signature Shopsite system. Orders weighing over 150
pounds may be shipped common carrier instead of UPS or
FedEx. If you have any questions or concerns regarding
your shipment, please call for clarification.
If the item is damaged upon delivery, note this with the
driver and refuse shipment. The item will be returned to
us and an identical order will be shipped at no
additional charge. In the case of concealed damage
contact Deck Builder Outlet. A return ticket will be issued
for the damaged merchandise and an identical order will
be shipped at no additional charge.
All returns must have a RMA. To obtain a RMA, please
firstname.lastname@example.org or call 800-966-9261.
Unopened Items purchased from Deck Builder Outlet may be
returned, at the buyers shipping expense, any time
within 30 days of the purchase date. There is a 15%-20%
restock fee charged on most items returned. If returned
items have been found to be opened, and cannot be
resold, no credit will be given. Supply a copy of your
original purchase order or something to identify who the
item is being returned from. Your account will be
credited for the total amount of the return, less the resstock fee within 30 days of the date received by Deck Builder
Outlet or its distributors.
Items listed as Overstock Sale or Clearance Sale items
cannot be returned. Non-stock items shipped
directly from a Manufacturer cannot not be returned or,
upon return approval, may have a much higher restock fee. Custom windows are not returnable..
CREDIT CARD RECEIPTS
If your merchandise is shipped directly from Deck
Builder Outlet, your receipt will be included in the
packaging. If the merchandise is shipped from one of
our suppliers or manufacturers, a packing slip will be
included showing your order contents. Your credit card
receipt will be held at Deck Builder Outlet for 30 days,
then destroyed. If you would like a copy of the receipt
by mail, e-mail or fax, please request one by calling
800-966-9261 or e-mailing
Our strict policy is to NEVER sell any customer
information (name, address, credit card, phone number,
email address, etc) to any individual or organization.